IT Fail!

This past Wednesday myself and some co-workers were greeted with the realization that all photos saved on our personal drives at work had been deleted.  I sent a service request to our IT department to find out what happened, and to have the photos restored (all work related, as I am the resident photog for my office).
My dealings with IT went as follows:

ME -  

10/28/09 10:23:18AM

All work related photos that were on my I drive have mysteriously disappeared.  I would like to see if these could be recovered, or if you could put them all on a cd if you don't want them recovered on the I drive.
Thank you.

IT's response, after calling me to tell me they would restore them

10/28/09 3:01:54PM
We’ve recently backed up and restored downtown users’ I: drives to a new server.   Unfortunately, all picture files (personal & work related) residing on user’s I: drives are not part of the backup process therefore; we will not be able to restore any of these files.

We sincerely apologize for the inconvenience.  A nOTIfy email will be sent out to all Downtown DMHC staff to inform of them of this occurrence. Your ticket will be closed with the above explanation.

I couldn't believe that!  They deleted 7 years of my office's history without even a warning to ANY staff members!  Not only did we lose those 7 years, but all of the DMHC employees lost their photos as well. (Their department has been around for a lot longer than mine)  

Usually our IT department is awesome, and they are very good about sending out e-mails informing the staff of upgrades, maintenance, etc., but this time they failed...BIG TIME!